Finance Directorate is intensifying disconnection of water services for defaulting customers

Mangaung Metro, through the Finance Directorate, is intensifying the disconnection of water services for defaulting customers i.e Business, provincial government, parastatals and domestic consumers.

Consumers within the jurisdiction of Mangaung who have outstanding amounts on their accounts were scheduled for cut-off because they are overdue by more than 60 days. The disconnection comes as a last resort to collect revenue after customers failed to pay or make arrangements for their accounts.

Final letters of demand have been issued to those consumers. To avoid being cut off, customers were supposed to pay the accounts within 14 days of the final demand being posted or sent. Consumers who haven’t received a letter of demand and are in arrears are requested to consult the local municipal office.

Most of the customers failed to respond to the disconnection notice within the days stipulated in the letter of demand. In the instance of disconnection, customers will have to settle the outstanding amount or make a payment arrangement and pay a reconnection fee before services are reinstated.

Customers will need to go in person to the accounts department at their local Municipal Pay Point; where they will need to pay both the overdue accounts and a reconnection fee. If a customer can’t pay the amount in full, they must make an arrangement to pay the amount off over time. A deposit is required to make the arrangement. The municipality may require you to sign a debit order form once arrangements have been made.

Defaulting customers are encouraged to convert from conventional to prepaid water meter.

Issued by: For enquiries contact:
MMM Communications Call Centre: 0800 111 300
GM: Qondile Khedama